Revolutionizing Customer Experience
At Volga Partners, we transform customer engagement by seamlessly integrating with your systems and executing intelligent actions.
Apply Brand Policies and Processes
Our platform understands and adapts to your company’s policies, ensuring alignment with business changes through an external policy engine.
Measure Performance
Gain valuable insights into customer satisfaction and loyalty with advanced analytics, tracking key metrics like NPS to inform data-driven decisions.
Trainable with Historical Data
Leverage historical calls, support issues, and FAQs to continuously improve customer service and enhance future interactions.
Analyze Sentiment
Our AI analyzes customer conversations to accurately measure sentiment, helping you tailor your approach for better outcomes.
Empower Your Team
Provide real-time coaching with actionable insights, enabling your team to improve performance and deliver consistent, high-quality service.
listn.ai helps you elevate customer service, build stronger relationships, and drive measurable results.
IVR is a traditional phone system that uses pre-recorded prompts and menu options, with callers selecting choices via keypad or voice commands.
Conversational IVR is a more advanced system that uses AI and natural language processing, allowing for fluid, human-like interactions without rigid menus.
