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Volga Partners

01

Word-Level Translation Alignment

Customer Story 01 · Machine Translation and Localization Data

The Challenge:

A frontier AI company building next-generation translation wanted its system to learn which word in one language matches which word in another, and just as important, when there is no real match at all. "Wasser" and "पानी" (water) line up easily. But the German "Ich verstehe nur Bahnhof" (literally "I only understand train station") becomes "मेरे सिर के ऊपर से निकल गया" (it went over my head) in Hindi. The translation is right, yet no word matches a word. The work covered 23 uncommon language pairs, including German to Hindi and Russian to Chinese, where finding one person fluent in both languages is very hard.

Effective Solution:

Volga's linguists linked every word to its match and rated each link: confident, somewhat unsure, or not confident. Idioms were treated as one unit, and words with no counterpart were never forced into a match. To start, two native experts, one per language, worked together on live calls. Volga then found and trained single experts fluent in both languages, so each pair could be handled by one person with the same quality.

Results:

Volga solved a hiring problem most teams would have given up on, and delivered in 2-3 weeks.

23 language pairs, including rare ones like German to Hindi and Russian to Chinese
500+ linguists found and coordinated in under three weeks
23,000 sentence pairs matched word by word
Every match rated for confidence, so idioms were never forced into false matches
Two-person teams replaced by single experts fluent in both languages, with no drop in quality
02

Product Insight from Reviews in 50+ Languages

Customer Story 02 · Machine Translation and Localization Data

The Challenge:

A worldwide e-commerce marketplace gets hundreds of thousands of product reviews every day in more than 50 languages. Customers describe the same problem in completely different ways, and meaning often depends on local expressions and tone that a literal translation misses.

Effective Solution:

Volga's 500+ native-speaking experts read each review in its original language, never through a translation. They broke each review into parts, such as quality, delivery, or fit, and labeled each by what the customer really meant. Clear guidelines and layered checks kept 50+ languages consistent, and the experts' corrections helped the client's system learn.

Results:

The client can now hear its customers clearly in every language, with nothing lost in translation.

50+ languages, each read by native speakers
500+ language experts working as one team
2,000+ product listings and 10,000+ reviews broken into clearly labeled concerns
A complaint means the same thing in every market
Recurring product problems spotted early, with trends visible across markets
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